With the resurgence of the coronavirus disease 2019 cases, Globe Telecom Inc. has introduced a new store concept that offers a one-stop shop for all its essential products and services.
Shop & Pay is a hybrid offering that combines traditional brick-and-mortar Globe Stores with a digital retail format to further improve customer experience while keeping them safe, the company said.
“Globe provides today’s life-enabling essentials packaged in a reinvented retail experience centered on customer care and safety. With the pandemic and the growing adoption of digital technologies, we saw a big opportunity to mix online and on-ground retail experience for our customers,” said Bernie Llamzon, Globe executive vice president for channel management.
Globe Shop & Pay digital kiosks will help address customer hesitancy to visit and transact in physical stores. Instead, customers can use a digital touchscreen display in purchasing products and availing services. QR codes can be scanned, leading to online shops for payment and delivery requests.
The digital displays also educate customers of available digital channels, highlighting mobile applications such as GlobeOne, GCash and Globe At Home apps to help in the transition towards digital transformation.
Likewise, there are vending machines in the Globe Shop & Pay kiosks for bills payment, GCash cash-in, load top-up or buying prepaid call cards and SIM cards.
Globe said this initiative is part of its commitment to the United Nations Sustainable Development Goals (UN SDG), specifically UN SDG No. 9 which emphasizes the roles of infrastructure and innovation as crucial drivers of economic growth and development. Globe upholds the UN Global Compact Principles and contributes to 10 UN SDGs.
