Globe Telecom recorded a 5 percent rise in mobile subscribers in the first half this year, driven by “relevant offers, improved customer service and network experience.”
Globe ended up with 62.5 million subscribers from 59.5 million in last year.
Globe President and CEO Carl Cruz said in a statement on August 31: “Whether it’s value-packed offers or a network they can rely on, we continue to innovate to meet the needs of every customer, wherever they are in their journey.”
Globe chalked up a net promoter score (NPS) of 43.3, reflecting “steady progress in customer satisfaction.” This places Globe above the telco industry average NPS of 31.
In the second quarter, mobile data remained the core of customer engagement, contributing 86 percent of mobile service revenues, Globe said.
Globe also reported a 58 percent increase in average daily 5G mobile traffic since December 2024, with users consuming up to 33 percent more data on average, underscoring how connectivity is powering everyday work, entertainment, education, and transactions.
Globe said it also invested in expanding prepaid accessibility and digital touchpoints, enabling more users to manage their plans, redeem rewards, and enjoy tailored digital offers.
