Airlines ready for Undas

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Local airline operators yesterday assured passengers of seamless travel in domestic and international flights amid the anticipated surge in passenger traffic during All Saints’ Day and All Souls’ Day.

In a statement, Cebu Pacific (CEB) said it has deployed several measures to enhance the passenger experience at Ninoy Aquino International Airport Terminal 3 (NAIA T3).

“Cebu Pacific is focused on ensuring the safety and comfort of our passengers, especially during peak travel periods. We are committed to improve our services at NAIA T3 so that our customers can travel more conveniently and reach their destinations with ease,” said Lei Apostol, CEB vice president for customer service operations.

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International passengers bound for non-visa destinations may use the kiosks to complete their check-in process, the airline said.

Previously, international passengers needed to check-in at the counter to verify their travel documents before printing their boarding pass. Passengers with no check-in bags may go straight to the boarding gate after they have their boarding passes printed. Other travel documents that need further verification may be checked at the bag drop counters.

Brian Andersen Co, Manila International Airport Authority (MIAA) officer-in-charge, lauded CEB’s efforts to improve the passenger experience at NAIA T3.

“MIAA and Cebu Pacific are working closely with each other to ensure a seamless experience for the riding public. These initiatives are in line with our overall goal to make travelling easier and more enjoyable to passengers passing through NAIA,” said Co.

CEB advised its passengers to check-in online via the official CEB mobile app or via the manage booking section of the CEB website to avoid long lines at the airport.

Both options are available from seven days up to one hour before the scheduled time of departure for domestic flights, and up to four hours before the scheduled departure for international fliers, the airline added.

Meanwhile, AirAsia Philippines said it has enough manpower to handle the anticipated surge in passenger volume.

As of October 16, more than 65,000 guests flying AirAsia have booked over 700 flights to different domestic destinations with travels scheduled from October 28 to November 2, as the nation enters one of the busiest seasons of the year.

Top booked destinations this season include Caticlan, Cebu, Tagbilaran, Tacloban, Davao, Puerto Princesa and Iloilo, AirAsia said.

“We know how important this annual commemoration is to most Filipinos and AirAsia is more than ready to accommodate the greater influx of travelers during these times. We have enough manpower to meet increased operational requirements and augmented Customer Happiness helpdesks at the NAIA Terminal 2. Our guests can count on our very reliable Allstars team which observes the highest standards of safety inflight and on the ground,” said Steve Dailisan, AirAsia Philippines communications and public affairs country head first officer.

The airline said its on-time performance over the past weeks registered a high of 97 percent.

AirAsia’s NAIA T2 home is equipped with 20 check-in counters. Guests may also opt to check-in via self-check-in kiosks or via airasia Superapp, the airline said.

To encourage more guests to plan their future travels ahead, AirAsia Philippines has launched another round of “Piso Sale” until October 25, for domestic and international travel from March 4, 2024, to March 19, 2025.

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