Cebu Pacific (CEB) said the baggage handling system at Ninoy Aquino International Airport (NAIA) Terminal 3 has resumed to normal operations.
As of yesterday, 95.6 percent of previously left behind bags have been delivered to the passengers, said Carmina Romero, CEB spokesperson, assuring all passengers that checked baggage for new travel is now being processed as usual.
“Our teams remain focused on swiftly delivering any remaining delayed luggage to affected passengers,” CEB said in a statement.
The issue of delayed baggage started last October 18, with 821 passengers affected as of October 21 as the Terminal 3 baggage handling system was not working.
CEB extended its gratitude to New NAIA Infrastructure Corp. (NNIC) for collaborating with the airline in resolving the issue, saying NNIC’s dedicated efforts played a key role in restoring operations.
Looking ahead, CEB said it is optimistic about NNIC’s ongoing commitment to enhancing airport infrastructure and making further improvements.
“We believe these initiatives will significantly enhance the travel experience, ensuring smoother and more comfortable journeys for all passengers,” the airline said.
NNIC earlier said it has started the procurement of a new advanced system to replace NAIA’s 20-year-old baggage handling system at the country’s main gateway.
Since taking over management last September 14, NNIC has been working in phases to modernize the airport’s facilities and critical systems. Part of its top priority is the replacement of the baggage handling system.
The consortium has procured a new, advanced system, with additional redundancy measures to be implemented to prevent future disruptions and enhance operational efficiency.
