The Social Security System (SSS) will ramp up its digitalization drive and further expand online services, the pension fund said yesterday.
SSS yesterday said about three-quarters of transactions last year were done electronically, amid the limitations brought by coronavirus disease 2019 (COVID-19)-related quarantine measures.
Aurora Ignacio, SSS president and chief executive officer, said in a statement yesterday the initiative aims to address the need to bring SSS services within reach of its members, pensioners, covered employers and the public in view of social distancing and health requirements imposed by the government to stop the spread of the COVID-19.
In a virtual press briefing, Norma Doctor, SSS benefits administration division vice president, said the ratio of electronic transactions vis-a-vis manual transactions has jumped to 75:25 in 2020, from 35 percent and 65 percent, respectively, in 2019.
“For the transactions via our My.SSS portal, using the data for the month of January, the average that we receive is 70,590 transactions per day. If we will look also into the mobile SSS app, the total transactions, just for January alone, we have a total of 5.6 million, so that’s 254,288 per day on average,” Doctor said.
The pension fund said that in terms of individual members, the total number registered in the My.SSS portal is almost 10 million, while there are more than 500,000 registered employers.
The SSS said there are more than 25 major services available in the My.SSS portal: online applications for Calamity Loan, Pension Loan, Retirement Benefit, Unemployment Benefit, and Funeral Claim; submission of Requests for Member Data Change for simple corrections for members; and submission of Sickness Benefit Reimbursement Application for employers.
The SSS has also introduced both members and employers to the Real-Time Processing of Loans Payment Reference Number facility, Benefit Re-disbursement Module, and improved Disbursement Account Enrollment Module with uploading of proof of account, previously known as the Bank Enrollment Module.
The SSS also enhanced the online SS Number Application facility and has provided members with access to the Remittance Transfer Company/Cash Payout Outlet Reference Number Inquiry.
