The Philippine information technology-business process management (IT-BPM) industry is undeterred by the external policies and ongoing global economic uncertainties and remains a resilient and a reliable partner in IT-BPM outsourcing services, according to Jack Madrid, president and chief executive officer of the IT & Business Process Association of the Philippines (IBPAP).
“The future of the Philippine IT-BPM industry will not be dictated by external policies or global uncertainties,” Madrid said in a statement on Tuesday.
Madrid made this statement in response to geopolitical shifts and movements like the potential protectionist policies from US President-elect Donald Trump as well as the wars and conflicts in Ukraine, Middle East and the tensions between the US and China and their possible impact on the Philippine IT-BPM industry.
Trump has always been known for his “America first” policy which necessitates the re-shoring of jobs in industries such as IT-BPM which are outsourced by American companies to other countries like the Philippines.
Madrid said while new foreign policies and global movements challenge the industry, “they also push us to elevate our capabilities.”
IBPAP members have been consistently upskilling its workforce in emerging fields like artificial intelligence, data analytics, and cloud solutions to remain competitive.
Madrid said the industry continues to strive to develop future-ready Filipino talent through upskilling, partnerships, and training in high-demand fields like AI and data analytics.
He added the Philippine IT-BPM sector has demonstrated its ability to adapt to shifting geopolitical landscapes while maintaining its position as a preferred partner for global enterprises.
“The Philippine IT-BPM industry is built on the foundation of Filipino resilience and excellence. It continues to stand out as a global powerhouse, thriving despite the possible impact of external policies and ongoing global economic uncertainties,” Madrid said.
IBPAP also banks on the continuous growth of the global demand for IT-BPM services.
Madrid said companies rely on outsourcing to drive efficiency, scalability, and innovation which he said are needs that transcend political borders.
The IT-BPM sector is targeted to generate $59 billion in revenue and create 1.1 million by 2028.
