BPI-Philam Life has tapped digital insurance selling to continue protecting lives even amid the enhanced community quarantine (ECQ), thus allowing BPI account holders to purchase insurance plans from the safety of their homes, a move that was endorsed by the Insurance Commission.
BPI-Philam, with the help of its parent company AIA Philam Life, has begun utilizing its iPoS (Interactive Point-of-Sale) end-to-end selling platform in a purely digital fashion. BPI-Philam’s Bancassurance Sales Executives (BSEs) used to work with this iPad-based technology onsite in helping customers assess their personal needs and risk profile to ultimately guide them in finding the most suitable insurance product considering these factors.
With the digital selling directive, BSEs touch base with customers via the communication and collaboration platform Microsoft Teams. They then pull out product information from the iPoS and from there, the application process is fully digitalized, with submission of identification documents and required signatures, as well as verification of the same, covered through BPI-Philam’s electronic Know-Your-Customer capabilities.
After-sales services are also assured through iCare, a customer service platform that allows BSEs to interact with their clients for any queries and concerns. For customers can access their accounts anytime with the online platform ePlan that houses all their digitized documents available 24/7.
InLife meanwhile has launched Prime Care, yearly renewable term insurance that gives a lump sum amount and pays a monthly cash allowance for 30 months if the insured is diagnosed with any of the covered critical illnesses. In case of total and permanent disability, it gives an additional lump sum amount on top of the cash allowances. Should the insured pass away while receiving the monthly cash allowances, all unpaid cash allowances are given to the beneficiary/ies.
InLife’s Prime Care is best for young professionals and married individuals who are raising their own families. Aside from these, Prime Care gives access to Best Doctors, a global network of expert physicians.
In response to the need for a comprehensive healthcare and protection coverage for Filipinos, InLife also announced it will launch a new product solution to the COVID-19 related contingencies before the end of the month.
Another insurer, Allianz PNB Life has assured its customers it will prioritize the processing of claims related to diagnoses of the new coronavirus disease 2019 (COVID-19).
“In the unfortunate event that you contract COVID-19 and need to file a claim, trust that Allianz PNB Life will treat your case with extreme urgency and the utmost sensitivity,” said Alexander Grenz, Allianz PNB Life president and chief executive officer.
Allianz PNB Life was also one of the first Philippine insurance companies to activate its virtual selling process to address the rising interest in health protection products brought about by the pandemic. Financial agents and customers can now transact their business online, without worrying about breaking the rules of physical distancing. Requirements can be submitted through email as well.
