The health information management services (HIMS) industry in the Philippines is projected to grow its revenues by 7.3 to 10 percent in 2022 to more than $5 billion, making the country Asia’s hub for healthcare-business process management (BPM) services.
The sector recorded revenues of $3.1 billion in 2021 or 10.3 percent share of the entire outsourcing business in the country and provided jobs to over 200,000 individuals as of the end of last year.
At the Healthcare Information Management Systems Society Conference and Exhibition 2022 (HIMSS22) in Orlando, Florida recently, the Philippine Pavilion showcased the country’s capabilities in healthcare IT (data science and analytics, AI and machine learning for healthcare, robotics process automation, blockchain for healthcare, mobile IT, telemedicine, EHR/EMR, IT applications, development, and maintenance support), revenue cycle management, pharmaceutical and life science, particularly in reliable clinical trials and drug safety monitoring services and customer support — related services.
Trade Assistant Secretary Rafaelita Aldaba said the Philippines is now a one-stop location with integrated IT and BPM services and a single platform allowing a convergence of technology, voice, and non-voice including clinical and non-clinical services, representing 13 percent of the global IT-BPM market share.
There are 400 companies in the sector, including small and medium-sized players. Some of the notable industry players are Optum, Legato, and Adec. – Irma Isip
