The Anti-Red Tape Authority (ARTA) is set to launch the first automated complaints management system in the government seen to help agencies address their complaints backlog.
The new e-ARTA Complaints Management System (CMS) will also help declog the agency’s system as more people are now seeking its services to address their red tape problems.
As of April 8, ARTA has acted upon 10,521 complaints all filed manually.
The e-ARTA CMS aims to automate ARTA’s complaints filing and handling mechanisms and features an electronic ticketing system, paperless complaint filing, cloud storage for back-up, and SMS notification for complainants.
ARTA will also have access to an electronic dashboard where they can monitor real-time updates on filed complaints.
The new system also features active accounts of pilot agency’s Committees on Anti-Red Tape (CART) for quick response.
This is also in line with the Zero Backlog Policy of the agency.
