Comprehensive health, safety guidelines under new normal

Hyundai Asia Resources Inc. (HARI), the official Philippine distributor of Hyundai passenger and commercial vehicles in the country is rolling out a set of comprehensive health and safety guidelines that would govern its operations across its value chain under a new normal.

HARI said Guidelines for Protection and Safety (GPS) will be observed by its employees, dealership front liners, business partners and customers in importation, assembly, office operations, vehicle delivery to dealerships, showroom operations, sales operations, after-sales,  customer relations, test drives, and unit release.

Hyundai GPS aims to protect the well-being and health of its stakeholders and includes the customer journey and facilities, processes, manpower, and operations.

Hyundai GPS guidelines are based on global standards, risk assessment, and protocols of the World Health Organization (WHO) and International Organization for Standardization (ISO).

“Even if the ECQ (enhanced community quarantine) is lifted or modified, we do not expect to return to ‘business as usual.’ The great lock down has radically changed consumer behavior but we are ready for the next normal in auto. We are taking the needed steps to ensure the well-being of our customers and employees inside and outside our dealerships,” said Ma. Fe Perez-Agudo, HARI president and chief executive officer.

Hyundai customers can continue to avail of online channels to reach Hyundai C.A.R.E.S. (Customer Assistance and RESponse) at wecare@hyundai-asia.com and through @hyundaiph on Facebook Messenger. The company is set to roll out more virtual collaboration tools to ensure “no-contact” transactions and engagement.

Measures under Hyundai GPS include: social distancing of at least one meter apart; dealership front liners wearing the stipulated PPE gear; installation of sanitation booths equipped with thermal scanners and sanitizing material for incoming customers and employees; posting of safety reminders and availability of antibacterial sprays in all key areas–showroom, service bays, customer lounges, and toilets; provision of surgical masks, alcohol and hand sanitizers to customers; disinfection services including the option to fumigate new and serviced vehicles; for test drives and other transactions, the regular wiping down of all “high contact points,” such as car door handles, steering wheels, and car keys; and regular sanitation of dealerships and parts warehouse.

As part of GPS, HARI has gone on board Project ARK (Antibody Rapid Test Kits), a private sector-led initiative that will make the FDA-approved rapid test kits available at the community level

HARI is one of the first local auto firms that signed up for Project ARK and has initially committed to 3,000 test kits for its employees and LGU beneficiaries.