The Bureau of Customs (BOC) has been able to automate more than 90 percent of its processes.
The BOC said to date, 33 information and communications technology projects and systems have been implemented, resulting in the automation of 91.76 percent or 156 out of the 170 customs processes, more than double from where the agency started just three years ago.
Aligned with the zero contact policy, the BOC also created the first Customer Care Center in 17 collection districts to streamline customs processes and limit face-to-face transactions between the agency and stakeholders while ensuring efficient trade facilitation.
Rey Leonardo Guerrero, customs chief, said in a statement yesterday the enhancement of trade facilitation was made possible through the implementation of various information technology and automated systems which resulted in more efficient and transparent customs transactions.
On revenue collection, the BOC said it posted a total collection of P396.804 billion from January to June 2022, surpassing the target for the period by 21 percent or P68.9 billion.
Guerrero also reported the BOC’s continuing efforts to protect the nation’s economic borders and prevent the entry of harmful and illicit goods.
Among the initiated projects of the agency is the creation of the Customs Operations Center (COC) in the BOC Central Office.
The COC integrates information gathered from all sources for more effective command and control of operations in the 17 collection districts nationwide.
The agency also utilizes tools such as the National Customs Enforcement Network of the World Customs Organization, which allows the BOC to exchange information on smuggling patterns with other member countries. – Angela Celis
