July 23, 2018, 3:22 pm
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1 Philippine Peso = 0.06891 UAE Dirham
1 Philippine Peso = 1.99812 Albanian Lek
1 Philippine Peso = 0.03452 Neth Antilles Guilder
1 Philippine Peso = 0.51726 Argentine Peso
1 Philippine Peso = 0.02526 Australian Dollar
1 Philippine Peso = 0.0334 Aruba Florin
1 Philippine Peso = 0.03752 Barbados Dollar
1 Philippine Peso = 1.57017 Bangladesh Taka
1 Philippine Peso = 0.03144 Bulgarian Lev
1 Philippine Peso = 0.00709 Bahraini Dinar
1 Philippine Peso = 32.85141 Burundi Franc
1 Philippine Peso = 0.01876 Bermuda Dollar
1 Philippine Peso = 0.02546 Brunei Dollar
1 Philippine Peso = 0.12871 Bolivian Boliviano
1 Philippine Peso = 0.07076 Brazilian Real
1 Philippine Peso = 0.01876 Bahamian Dollar
1 Philippine Peso = 1.29362 Bhutan Ngultrum
1 Philippine Peso = 0.19433 Botswana Pula
1 Philippine Peso = 375.60976 Belarus Ruble
1 Philippine Peso = 0.03748 Belize Dollar
1 Philippine Peso = 0.02466 Canadian Dollar
1 Philippine Peso = 0.01861 Swiss Franc
1 Philippine Peso = 12.39231 Chilean Peso
1 Philippine Peso = 0.12694 Chinese Yuan
1 Philippine Peso = 53.79925 Colombian Peso
1 Philippine Peso = 10.56379 Costa Rica Colon
1 Philippine Peso = 0.01876 Cuban Peso
1 Philippine Peso = 1.76454 Cape Verde Escudo
1 Philippine Peso = 0.41373 Czech Koruna
1 Philippine Peso = 3.33021 Djibouti Franc
1 Philippine Peso = 0.11925 Danish Krone
1 Philippine Peso = 0.92946 Dominican Peso
1 Philippine Peso = 2.2063 Algerian Dinar
1 Philippine Peso = 0.2502 Estonian Kroon
1 Philippine Peso = 0.3349 Egyptian Pound
1 Philippine Peso = 0.51238 Ethiopian Birr
1 Philippine Peso = 0.01599 Euro
1 Philippine Peso = 0.03929 Fiji Dollar
1 Philippine Peso = 0.01427 Falkland Islands Pound
1 Philippine Peso = 0.0143 British Pound
1 Philippine Peso = 0.08965 Ghanaian Cedi
1 Philippine Peso = 0.8925 Gambian Dalasi
1 Philippine Peso = 169.1182 Guinea Franc
1 Philippine Peso = 0.14047 Guatemala Quetzal
1 Philippine Peso = 3.89268 Guyana Dollar
1 Philippine Peso = 0.14725 Hong Kong Dollar
1 Philippine Peso = 0.44908 Honduras Lempira
1 Philippine Peso = 0.11833 Croatian Kuna
1 Philippine Peso = 1.26435 Haiti Gourde
1 Philippine Peso = 5.20544 Hungarian Forint
1 Philippine Peso = 271.57598 Indonesian Rupiah
1 Philippine Peso = 0.06798 Israeli Shekel
1 Philippine Peso = 1.28997 Indian Rupee
1 Philippine Peso = 22.32645 Iraqi Dinar
1 Philippine Peso = 817.63602 Iran Rial
1 Philippine Peso = 1.99062 Iceland Krona
1 Philippine Peso = 2.44371 Jamaican Dollar
1 Philippine Peso = 0.01329 Jordanian Dinar
1 Philippine Peso = 2.09036 Japanese Yen
1 Philippine Peso = 1.88462 Kenyan Shilling
1 Philippine Peso = 1.27979 Kyrgyzstan Som
1 Philippine Peso = 75.96623 Cambodia Riel
1 Philippine Peso = 7.86454 Comoros Franc
1 Philippine Peso = 16.88555 North Korean Won
1 Philippine Peso = 21.13321 Korean Won
1 Philippine Peso = 0.00568 Kuwaiti Dinar
1 Philippine Peso = 0.01538 Cayman Islands Dollar
1 Philippine Peso = 6.50019 Kazakhstan Tenge
1 Philippine Peso = 157.69231 Lao Kip
1 Philippine Peso = 28.24578 Lebanese Pound
1 Philippine Peso = 2.99906 Sri Lanka Rupee
1 Philippine Peso = 2.82176 Liberian Dollar
1 Philippine Peso = 0.25122 Lesotho Loti
1 Philippine Peso = 0.0572 Lithuanian Lita
1 Philippine Peso = 0.01164 Latvian Lat
1 Philippine Peso = 0.02582 Libyan Dinar
1 Philippine Peso = 0.17712 Moroccan Dirham
1 Philippine Peso = 0.31191 Moldovan Leu
1 Philippine Peso = 0.98124 Macedonian Denar
1 Philippine Peso = 27.07317 Myanmar Kyat
1 Philippine Peso = 45.94747 Mongolian Tugrik
1 Philippine Peso = 0.15166 Macau Pataca
1 Philippine Peso = 6.66041 Mauritania Ougulya
1 Philippine Peso = 0.64259 Mauritius Rupee
1 Philippine Peso = 0.29212 Maldives Rufiyaa
1 Philippine Peso = 13.38537 Malawi Kwacha
1 Philippine Peso = 0.35681 Mexican Peso
1 Philippine Peso = 0.07617 Malaysian Ringgit
1 Philippine Peso = 0.25131 Namibian Dollar
1 Philippine Peso = 6.73546 Nigerian Naira
1 Philippine Peso = 0.58799 Nicaragua Cordoba
1 Philippine Peso = 0.1534 Norwegian Krone
1 Philippine Peso = 2.06473 Nepalese Rupee
1 Philippine Peso = 0.02754 New Zealand Dollar
1 Philippine Peso = 0.00721 Omani Rial
1 Philippine Peso = 0.01876 Panama Balboa
1 Philippine Peso = 0.06142 Peruvian Nuevo Sol
1 Philippine Peso = 0.06111 Papua New Guinea Kina
1 Philippine Peso = 1 Philippine Peso
1 Philippine Peso = 2.40338 Pakistani Rupee
1 Philippine Peso = 0.06911 Polish Zloty
1 Philippine Peso = 107.46904 Paraguayan Guarani
1 Philippine Peso = 0.06831 Qatar Rial
1 Philippine Peso = 0.07438 Romanian New Leu
1 Philippine Peso = 1.1907 Russian Rouble
1 Philippine Peso = 16.006 Rwanda Franc
1 Philippine Peso = 0.07036 Saudi Arabian Riyal
1 Philippine Peso = 0.14815 Solomon Islands Dollar
1 Philippine Peso = 0.25182 Seychelles Rupee
1 Philippine Peso = 0.33678 Sudanese Pound
1 Philippine Peso = 0.16626 Swedish Krona
1 Philippine Peso = 0.02554 Singapore Dollar
1 Philippine Peso = 0.01428 St Helena Pound
1 Philippine Peso = 0.41662 Slovak Koruna
1 Philippine Peso = 157.41088 Sierra Leone Leone
1 Philippine Peso = 10.69418 Somali Shilling
1 Philippine Peso = 392.12008 Sao Tome Dobra
1 Philippine Peso = 0.16417 El Salvador Colon
1 Philippine Peso = 9.66191 Syrian Pound
1 Philippine Peso = 0.25104 Swaziland Lilageni
1 Philippine Peso = 0.62495 Thai Baht
1 Philippine Peso = 0.04951 Tunisian Dinar
1 Philippine Peso = 0.0442 Tongan paʻanga
1 Philippine Peso = 0.0899 Turkish Lira
1 Philippine Peso = 0.12621 Trinidad Tobago Dollar
1 Philippine Peso = 0.57388 Taiwan Dollar
1 Philippine Peso = 42.58912 Tanzanian Shilling
1 Philippine Peso = 0.49568 Ukraine Hryvnia
1 Philippine Peso = 70.09381 Ugandan Shilling
1 Philippine Peso = 0.01876 United States Dollar
1 Philippine Peso = 0.58555 Uruguayan New Peso
1 Philippine Peso = 145.53471 Uzbekistan Sum
1 Philippine Peso = 2245.77861 Venezuelan Bolivar
1 Philippine Peso = 432.49531 Vietnam Dong
1 Philippine Peso = 2.06942 Vanuatu Vatu
1 Philippine Peso = 0.04922 Samoa Tala
1 Philippine Peso = 10.49099 CFA Franc (BEAC)
1 Philippine Peso = 0.05066 East Caribbean Dollar
1 Philippine Peso = 10.49099 CFA Franc (BCEAO)
1 Philippine Peso = 1.90938 Pacific Franc
1 Philippine Peso = 4.68762 Yemen Riyal
1 Philippine Peso = 0.25122 South African Rand
1 Philippine Peso = 97.36398 Zambian Kwacha
1 Philippine Peso = 6.78987 Zimbabwe dollar

UnionBank improves customer service interaction

In line with its digital transformation, UnionBank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improveinteraction between the bank and its clients and, at the same time, boost customer service agent performance. 

In partnership with Trends & Technologies, Inc. (Trends), the leading integration of applications systems and services in the Philippines, UnionBank successfully deployed an Omni-channel Contact Center, Self Service and Workforce Management SolutionsfromAspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions.

Aspect and Trends have implemented Aspect Unified IP 7.3 for the Inbound and Outbound customerinteraction services; Aspect CXP™ for UnionBank’s omni-channel self-service offerings and Aspect Workforce Management for the bank’scustomer service agents. 

The solution will enable customers to seamlessly receive assistance when they move between live agent and self-service channels.

UnionBank earlier announced its three-year digital transformation journey aimed at digitizing its banking processes to deliver a more reliable, seamless and personalized banking service. 

The current enhancement of its core customer service infrastructure to Aspect Unified IP 7.3, Aspect CXPand Aspect Workforce Management is in line with the bank’s digital plan to provide its 6 million clients quality customer service and personalized banking interaction across channels.   

“Key to the bank’s digital transformation journey is building a digital mindset of our employees, stakeholders and of course our customers.  To achieve that, we need to create smarter customer experiences, enabling service channels that are accurate, real-time and always available.  Acquiring Aspect’s contact center and workforce optimization solution is the first of many steps in that omni-channel approach,” said Michael Magbanua, Customer Engagement Group Head, First-Vice President of UnionBank.

Aspect has a long history of expertise, starting from the first ACD in 1973. 

Today, Aspect solutions power 1.4 million agents worldwide and support over 100 million daily customer interactions. 

Contact Center Solution implementation is one of the core strengths of Trends in the Philippines.

“We greatly admire and believe in the vision and strategies of UnionBank’s innovative leaders. We are very excited that UnionBank has chosen Trends as their partner to facilitate the enablement of their plan to reshape the Bank into a technology company with banking utilities,” said Hasan Fard, Chairman and Chief Executive Officer of Trends. 

“By utilizing Aspect’s solution and our technology expertise, we were able to successfully service UnionBank and offer a solution to digitize their customer service infrastructure.”

“Trends has been a partner of UnionBank for more than 25 years.  This implementation of Aspect’s Customer Engagement Solution is a strong demonstration of how that partnership is bolstering UnionBank’s Digital Transformation Journey,” said Dennis Matutina, Executive Vice President and Head of Channel Management Center ofUnionBank.

“It’s a privilege to be a part of UnionBank’sdigital transformation journey and equip the bank with a technology that candeliver quality customer engagementto improve customer satisfaction, loyalty and increase their value,”said Richard Loberas, Regional Vice President ASEAN & Korea of Aspect Software. 

“It’s been a pleasure to work with UnionBank and Trends’ teams in implementing Aspect Unified IP 7.3, Aspect CXP and Aspect Workforce Management.We thankboth teams for the great collaboration and hard work in ensuringa successful implementation of the project.”

UnionBank is a publicly-listed universal bank and distinguishes itself through superior technology, unique branch sales and service culture, and centralized backroom operations.

UnionBank’s superior technology allows delivery of online, real time business solutions to meet the customers’ changing and diverse needs through innovative and customized cash management products and service offerings.  

Aligned with its thrust of being at the forefront of technology-based banking in the Philippines, the bank endeavors to elevate its systems and processes to be at par with international standards and best practices.

Aspect, meanwhile, helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. 

By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. 

Leveraging on the agility of its worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. 

Trends empowers its clients to transcend through the company’s technology-enabled business services.  

Their wide range of services, solutions, and products – from network infrastructure, virtualization, storage, security, cloud, collaboration, software services, managed services, to business analytics and application development – provide the right tools for its clients to achieve their business goals and thrive in a constantly changing and competitive landscape. 

Skilled and highly-qualified team enable businesses by providing a full service and support system – from strategic consulting and planning, seamless deployment, installation and implementation, effective maintenance, and dedicated after sales-support. 

Topping the Philippine ICT industry for more than 25 years and catering to different organizations across industries, Trends prioritize customer satisfaction by delivering only the best and most effective services. 

Trends has expanded with regional offices in Cebu and Davao and international offices in Vietnam and Cambodia.
Rating: 
Average: 5 (1 vote)

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Towards a leaner government

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By JOSE BAYANI BAYLON | July 23,2018
‘The more citizens get involved reading and discussing drafts of a new Constitution for the Philippines, and the more drafts are presented, the better the future of the Republic will be!’

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Again, on solid waste management

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By DAHLI ASPILLERA | July 23, 2018
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