November 24, 2017, 5:02 pm
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NAIA no longer in worst airports list

The country’s premier gateway Ninoy Aquino International Airport (NAIA) is now out of the list of the worst airports in the world following improved passenger satisfaction ratings. 

According to a survey released to “The Guide To Sleeping In Airports” travel website released October 15, the NAIA is no longer included in the top 20 worst airports in the world, and in the top five  worst airports in Asia in  2017. 

NAIA earned the “world’s worst airport” title from 2011 to 2013 and landed fourth in 2014. It was not included in the top 10 worst airports in the world in 2015, but landed 8th worst airport in Asia in  the past administration.

The previous administration  infused P1.3 billion for the rehabilitation of NAIA Terminal 1 which restored the terminal to its designed capacity of 4.5 million passengers annually.

The major rehabilitation was undertaken beginning in 2014, most notably through structural retrofitting which ensured the continued safety and integrity of the facility, and the improvement of the mechanical, electrical and fire protection systems.

The same survey conducted and released in October 2016 placed NAIA on the fifth  place as worst airport  attributed to the issue of  “laglag-bala,” which was among the main complaints of travelers especially by overseas Filipino workers.

Arthur Tugade Department of Transportation (DOTr) secretary welcomed this improvement, but said there are many things yet to be done and improved at the NAIA.

Ed Monreal, Manila International Airports Authority (MIAA) general manager said “the bigger challenge is to maintain or even surpass our achievement.”

Meanwhile, four Philippine airports again joined the list of the top 25 best airports in Asia  this year:  Iloilo International Airport, Mactan-Cebu International Airport, Clark International Airport, and Davao International Airport. 

Among the reforms implemented in NAIA during the Duterte administration were the restriction on general aviation to prioritize commercial flights and reduce flight delays; the imposition of the five-minute rule  -- where pilots who declare they are ready to take off must depart within the prescribed time or they would be go back at the end of  the queue --  to reduce flight delays and instill discipline among airlines; the construction of Rapid Exit Taxiways to allow an aircraft to leave the runway at higher speed and increase flight movements; provision of  cleaner toilets additional seats, free Wi-Fi, and Well-Wishers’ Area. 

Regular taxis were also allowed to queue and pick-up passengers at designated points in NAIA terminals to address shortage of taxi units servicing passengers. 

Since the new administration took over, there has been no single incidence of a passenger missing a flight for possessing a bullet. Passengers no longer feel the need to wrap bags and luggages in plastic or masking tapes.
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